All donations are received, recorded, applied, acknowledged, and reviewed through the Foundation’s approved financial controls.
Authorised channels
Donations should be made only through payment details published on the official website or confirmed in writing by an authorised representative. The Foundation will never request a PIN, password, one-time code, or full card credentials.
Restricted gifts
A restricted donation should be used for the accepted charitable purpose where possible. The Foundation may decline a restriction that is unlawful, unsafe, impractical, inconsistent with its objectives, or creates unreasonable obligations.
Errors and refund requests
Requests concerning a duplicate or mistaken payment should be reviewed promptly against verified transaction records. Refunds should follow the approved financial procedure and applicable payment-provider rules.
In-kind donations
Medical supplies, equipment, hygiene items, and relief goods require prior written acceptance. Items must be lawful, safe, usable, suitable for the verified need, and manageable within available storage and distribution arrangements.
Donor information
Donor details should be handled for payment confirmation, receipts, accountability, communication preferences, and legal requirements. Public acknowledgement should occur only with permission.